Policies and Procedures

Prefurred Pet Salon Inc. Business Policies

You as a Client and your pets are important to us! Prefurred Pet Salon’s staff want to make sure we provide a safe, positive grooming experience for your pet. Please read and review our 10 point business policies.

1. Vaccines / Fleas and Ticks: Dog clients must be up to date on their rabies vaccine (as required by law). Dogs are not required to have their Bordetella and Canine Parainfluenza vaccines, but are strongly recommended. Cat clients must be up to date on their rabies vaccine (as required by law) and their FVRCP. If not possible, Prefurred Pet Salon will also review a current rabies titer test or a medical exception letter from the Client’s vet. Client must give pets flea and tick prevention on a regular basis as instructed by their current vet. If a pet is found to have fleas/ticks, they will automatically be given a flea/tick treatment and an additional fee will incur.

2. Kenneling and Handling: The safest place for your pet when it is not currently being worked on is a kennel. Prefurred Pet Salon is NOT a free roam salon. If Client is not comfortable with their pet being in a kennel, please book a “straight through” appointment. These appointments are ONLY offered as the first appointment slot of the day, and there is an additional fee. Clients are not allowed to stay for the grooming appointment, to avoid distracting their own pet or others. Clients are not allowed to pass through our “Employees Only” front gate, per our business insurance.

3. Health and Veterinarian Release: As on our intake form, all Clients must give their current veterinary practice and phone number, as well as any and all health condition(s) your pet may have to Prefurred Pet Salon. Client also grants permission to Prefurred Pet Salon to obtain emergency veterinarian care, at the client’s expense, for any unknown medical condition Prefurred Pet Salon not made aware of, such as, but not limited to: seizures, heart conditions, allergic reactions, etc. Clients also will give permission to speak to the vet and/or vet staff about the pet’s medical history, vaccine status and other circumstances. If a Client changes vet and/or vet practice, Prefurred Pet Salon must be made aware at their next grooming appointment to update our system.

4. Aggressive/Stressed Pets: Client must inform Prefurred Pet Salon prior to grooming if the pet has aggressive tendencies. This includes but not limited to, all notes or comments made by their vet or former groomer. If false representations about the pet’s behavior were made during booking of an appointment, Prefurred Pet Salon will discontinue service, and the client will still be responsible for not only the full grooming charge, but also for any bites or any property damage caused by their pet(s). For overly stressed pets, Prefurred Pet Salon will cease grooming when it becomes detrimental to the health and safety of the pet or staff, and there will be a minimum charge of 50% of the grooming price that will apply regardless of completion.

5. Payment: Payment is to be made at the time of service. Payment can be cash or credit card. Limited checks will be accepted at Prefurred Pet Salon’s discretion. Returned checks will incur a $35 charge on top of the grooming price that must be paid to Prefurred Pet Salon within 5 business days, unless Prefurred Pet Salon agrees to another arrangement. After day 5, $10 per day will be added until the account is paid in full. In addition, if Client and Prefurred Pet Salon has not made arrangements at this point, it will be reported to the local authorities as “Theft of Services”. Tipping your groomer is not required, but is greatly appreciated.

6. Late/Canceling Appointments: Our groomers work solely on commission, therefore being on time is very important! We do give a 15 minute “grace period” past your appointment time to arrive. If it is past the grace period, we reserve the right to cancel your appointment and call in a client off the waitlist. If you are going to be late, please call and we may be able to accommodate at the groomer’s discretion. If a client cannot keep their appointment, please contact us at least 24 hours in advance. This will give us enough time to reschedule that appointment slot with another client on our waitlist. Failure to call 24 hours before your appointment may incur a fee at our discretion. “No-Call, No-Show” appointments are not tolerated. After the first “No-Call, No-Show”, the client will incur a fee. After a second “No-Call, No-Show”, Client will incur a fee and will be warned they may be removed from our schedule.

7. Satisfaction: Your satisfaction with our grooming is important to us! If you are unhappy for any reason and would like something adjusted, Prefurred Pet Salon will be happy to make any adjustments at the end of the groom, or within 72 hours of the appointment. Anything after 72 hours will require another scheduled appointment at the regular grooming price.

8. Matted/Neglected Coat: Excessive de-matting is a painful, time-consuming and costly procedure. At Prefurred Pet Salon, we strongly believe in humanity over vanity and DO NOT offer excessive dematting. Prefurred Pet Salon and its staff will be happy to go over proper brushing and combing products, techniques and offering appropriate schedule options for your ideal coat length.

9. Photo Social Media Release: We love to show your fur-baby off! From time to time, we may utilize photos of your pet for our website, social media, and/or advertising purposes. If Client does NOT agree to this, Prefurred Pet Salon needs to be made known of this at their appointment time, so we can make client notes.

10. Refusal of Service: Prefurred Pet Salon exercises the right to refuse service at any point to any Client or pet when deemed necessary at our discretion.